What about our past due accounts-how will you handle them?
Patient statements are sent out monthly. After three statements we send a collection letter informing the guarantor that further action may be taken if payment is not received or if a payment plan is not agreed upon and followed. If there is still no response we will contact you about turning the account over to a professional collection agency.
“As always, you and your company are so professional and always willing to help and lend a helping hand. I appreciate you and all the ladies there. All of you have such patience and understanding.”